Truespeed extends full fibre footprint to over 100,000 premises


Truespeed, the Bath-based full-fibre broadband provider has expanded its footprint to now deliver ultrafast broadband to over 100,000 homes and business across the region. The company has also seen a rapid take-up of its services and has connected more than 21,000 customers to its network.

Truespeed’s customer growth has been driven by the company’s investment in full-fibre infrastructure in rural villages and market towns. The challenger brand’s singular focus on delivering excellent customer service has seen its Trustpilot reviews soar, achieving an ‘Excellent’ 4.8 rating recently.

James Lowther, Chief Executive, Truespeed, commented:

“Since we started in 2014, our mission has been to provide communities not only with world class broadband, but also world class customer service. The South West is one of Britain’s most under-served regions for broadband and we are on a mission to bridge the digital divide and deliver high-quality, reliable broadband to communities across the region.”

Over the last 2 years, the company has invested significantly into its home city of Bath, expanding its network to villages such as Batheaston, Bathampton and Bathford. Truespeed has also extended its coverage further into rural villages and market towns across Somerset, Gloucestershire and Wiltshire. In parallel, Truespeed has focussed on growing its customer base and reaches a take-up rate of over 33% within 3 years and 50% within 5-6 years of making a property ready for service (RFS).

James Lowther added:

“We are delighted that over 21,000 customers have chosen to upgrade their broadband to Truespeed and that we have been able to deliver on our promise of a truly better broadband service as demonstrated by our Excellent Trustpilot scores. These industry leading metrics are testament to the effort the team puts in to delivering amazing service for our customers every day”.

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