..and launches financially vulnerable customer package to help combat cost-of-living crisis

Providing respite from the escalating cost-of-living crisis, Bath-based Truespeed has extended its broadband price freeze and introduces ‘Truespeed Basic' product to support financially vulnerable customers.

Having announced its initial 12-month price freeze in May 2022, Truespeed is amplifying its commitment to helping customers combat the ongoing cost-of-living crisis by extending its price freeze for the entirety of 2023. Guaranteeing its ‘no in-contract price rise' promise, the local provider is bucking the industry-wide trend of inflicting substantial price hikes and ensuring full fibre broadband remains accessible to as many people as possible.

The community-led company is also taking new steps to ensure its most financially vulnerable customers are supported throughout increasingly turbulent economic times. Available to households that meet the criteria, e.g pensioners and households on income support, the local provider has launched its ‘Truespeed Basic' product that delivers guaranteed speeds at the price point of £20 per month for 30Mbps.

Nelson Missier, Chief Commercial Officer of Truespeed said,

"We recognise that many customers are going through a stressful period with escalating household costs, limited connectivity options and price increases on many utilities. We are playing our part and supporting our customers by extending our price freeze throughout the whole of 2023 and ensuring the vital utility of ultrafast, full fibre broadband remains accessible to those who need it most. We've always been a part of the South West community and are proud to step up during this unprecedented situation."

With its Bath-based call centre, free ultrafast connectivity to over 140 local schools and community hubs, price-freeze promise and support for financially vulnerable customers, Truespeed is proudly powering forward on its mission to build a better kind of broadband business.

About Truespeed

Founded in 2014, Bath based Truespeed delivers full fibre broadband to hard to reach homes and businesses. By building a brand new infrastructure, the firm is able to deliver 10 gigabit-capable full fibre broadband directly into premises, providing a high-performance, highly reliable connection, and future-proofed connectivity. In 2017, Truespeed secured a £75 million investment from Aviva Investors followed by a £100 million second tranche of funding from Aviva Investors in January 2022. To learn more visit www.truespeed.com