Grono one of the leading artificial grass suppliers in the UK issued a nine-day notice to move to their business IT partner Gekko Technology. They had been given notice by their landlord that they needed the building back within 10 days. With no way of preventing their being ‘turfed out’, Grono turned to Gekko to help them stay connected fast.
As a growing online business, lack of connectivity to their internet service would mean a significant loss of revenue. Currently there is generally a difficulty installing business leased lines quickly, and often impossible with a two weeks window, with most providers insist on a minimum of a three week lead time.
Gekko also previously installed a modern cloud-based telephone system, making it easier to transfer calls to colleagues regardless of their location or device. Grono needed a way to keep this running during the move of their entire network without any downtime.
With most business leased lines need a physical installation of a cable to the exchange. Considering the time-scale Grono had available, getting a date for a planner and installation of an underground line was not an option. Gekko therefore utilised a 20mb wireless leased line that provides all the benefits of a traditional Ethernet leased line service, minus the hassle.
There was no digging, no planning, no disruption and no waiting. The line also has a guaranteed network availability with 99.95% uptime, essential for an eBusiness like Grono.
To keep their telephony running during the move, Gekko’s help-desk placed a divert on their current number and ran it through to a Grono team member mobile. With all-waiting calls placed on hold to ensure there were no dropped calls, Grono kept their business running throughout the move of their telecoms.
As a result, Gekko reduced any disruption to the move and eased nerves of moving into new premises. Zero business interruption, zero stress for the Grono team who needed to focus on delivering their core business service and zero impact on the longer-term business environment.
Joe Ashcroft, Operations Manager for Grono said “Gekko provided us with an excellent service, quickly moving all our IT & Telecoms moving into our new premises. Thanks to Gekko we were able to keep the business running smoothly.”
Tom Stevenson, Commercial Manager for Gekko added: Moving companies into new premises is something we’ve done for years and even wrote a step-by-step guide on. To get a fully operational office you normally require at least 20 days but given Grono’s timescales we were forced to push that to the limit. By leveraging our partner relationships and pushing our engineers, we got Grono pitched up in 9 days. Now I just want to see if we can beat that.