Specialist provider of credit hire services, EDAM Group has launched its Claims Academy as it responds to exceptional levels of growth across the company. Focussing on developing the skills of new recruits in the operations department, the Claims Academy will ensure they can fit seamlessly into the team once their training programme has been completed.
The launch of the academy ties in with a significant restructure across the operations department, with additional teams created to better differentiate roles and create greater efficiencies in the claims management process. The updated process will enhance the customer journey and provide a better service at every point of contact.
At the end of the first year of its ambitious three-year growth plan to double the size of the business, the company continues to expand in response to greater levels of activity. The Claims Academy has been launched to ensure EDAM is able to hire people that meet the exacting standards set by the company and best fit its values and working culture. The academy also underlines EDAM’s policy of “Recruit, Train, Retain”.
New recruits will start in the academy and spend up to three months on the programme, transitioning gradually from theory-based activities to working as part of the team with specific targets to meet. The approach will allow individuals to obtain all the required expertise ahead of taking a full role within the department, and allows EDAM to place them into the team that best suits their abilities.
Existing team members will also benefit from the academy, with drop-in sessions available to enhance their knowledge and support their progression within the company.
“The rate of growth within the department has been so significant over the last twelve months or so, these changes will help us to adapt to the increased number of claims without compromising on quality or efficiency,”
said Tanya Power, EDAM Group Operations Director.
“Through internal feedback and working closely with each individual, we have been able to restructure the department to have everybody in the role that best suits them. The academy will play a key role in this too, giving both parties the ability to establish areas to focus on and allowing us to develop the Claims Academy programme as necessary.”
For further information about EDAM Group visit http://www.edamgroup.co.uk/, email hello@edamgroup.co.uk or telephone 0300 333 3344.