Blume appoints new Contact Centre Operations Manager


Specialist professional marketing collective, Blume, has appointed Mark Fearnley as its new Contact Centre Operations Manager, based at its new office in South Manchester.

With over 25 years’ experience working in operations, Fearnley joins Blume from Countrywide where he was Head of Panel Management, following previous roles with Simpson Millar, Manchester Airport Group (MAG) and Landmark Information Group.

In his new role, Fearnley will be responsible for managing customer service level expectations, and monitoring, reporting upon and driving service performance to ensure Blume’s clients receive a consistent and first-class service.

Commenting on his appointment, Fearnley says:

“Blume’s back story and spirit, combined with its dynamic and fast-paced environment, really attracted me to the role. The contact centre teams are so passionate about what they do, and so proud about the customer service they deliver, I was bowled over by their balance of professionalism, positivity and personality. I’m very excited to join the business and support its already impressive growth.”

Lisa Emsley, Blume’s Chief Operating Officer says:

“As a fast-growing and ambitious business, it’s crucial that our management team continues to evolve with some of the sector’s best talent. Mark’s experience and industry knowledge is second to none and he joins Blume at both a very busy and exciting time for the business.”

Fearnley’s appointment builds upon a successful start to 2024 for Blume, after having moved into its new office premises at Egerton House in Didsbury in April, and doubled the size of its workforce in the last 12 months.