Bristol venue, Engineers’ House in Clifton, has taken the No 1 Conference title and No 1 Overall Venue for the fifth year in the BDRC Continental’s VenueVerdict Awards 2017. The awards are based on 14,900 individual pieces of feedback received from 376 participating meeting venues and hotels in the UK and Ireland.
EEF Venues, the group behind the venue has also been named Best Small & Medium Sized Group and Best Value for Money Group for the fifth consecutive year.
Engineers’ House and its sister venues, Broadway House in Westminster and Woodland Grange in Leamington Spa have also been awarded Gold ranking in BDRC’s VenueVerdict Accreditation Scheme for 2017, making it five years in a row.
Gold is only given to those properties recording a twelve-month Net Promoter Score of +70 or higher from 40 or more respondees over a twelve-month period. EEF Venues achieved a Net Promoter Score of +88.3 across its three venues.
Martyn Bowen, venue manager at Engineers’ House, said:
“Retaining ‘Overall Venue’ and ‘Best Small Group’ for the 5th year running is pure delight. Our challenge now is staying on top and raising the bar for ourselves and the group each year. After all, the only way would be down and we can`t have that. “Our success comes from the heart, with the whole team sharing the joy and responsibility of looking after our clients, building good genuine relationships and creating a real feeling of community. It’s about enjoying our work whilst staying focused and professional. Delivering and exceeding our client expectations is always our aim. Not surprisingly, with this culture our repeat business runs at 85% as our clients feel relaxed and ready for a great day ahead as soon as they arrive at the venue.
“There is nothing wrong with striving to be the best at what you do and it helps to have a great team to support you,”
Martyn said.
Natalie Wiseman, client services manager in the Hotels and Hospitality team at BDRC, said: “EEF Venues’ success to date in our awards and accreditation programme shows consistency and an impeccable commitment to their customers. Standards throughout our participating venues are getting higher each year so to have achieved our top ranking and these titles year-after-year is a considerable achievement.”