Unity Trust Bank, a Birmingham based commercial bank with a social conscience, is delighted to announce the appointment of Lindsey Podolanski as its new Chief Operating Officer.

Lindsey brings with her a wealth of knowledge, with over 35 years working within the banking industry, most recently with M&S Bank as head of business performance. She will focus on further improving operational excellence throughout the Bank, as well as training and development of the customer services team through the “Unity Way” programme, a role-based competency framework that enables staff to charter their own personal learning and development journeys.

“I am excited by this new challenge and committed to supporting the Bank achieve its growth ambitions" said Lindsey. “I’m also delighted to have the opportunity to fully embed the Unity Way programme, which will play a major part in ensuring all staff have the knowledge and tools they need to continue to deliver high standards of customer service.”

Commenting on the appointment, Margaret Willis, CEO of Unity Trust Bank, said: “I’m delighted to welcome Lindsey to the Executive Team. I’m confident that our investment in people and technology will ensure we are well placed to deliver the high standards of service that our customers expect.”