Zoom set out on our journey to build an insurance product that provided more a little over 12 months ago. And what a journey it has been!
It was a problem that was identified by people who have electric vehicles. Their experience was awful, insurers hadn’t upskilled their workforces so they didn’t have any knowledge of EVs (people kept getting asked what engine size their Nissan Leaf was!), policy wording hadn’t been updated to factor in plug-in specific scenarios and there was no added value for driving better cars. In fact, when we asked people if their insurer added value to them, people started chuckling…. apparently, insurance wasn’t built to benefit people.
So we decided to turn this problem on its head.
What if we could provide people with a better customer journey by them dealing with an insurer who knew all about Electric Vehicles? What if we could include better coverage for plug-in specific scenarios? Finally, what if we included benefits specifically geared towards the EV driver? Our customers (who owned plug-ins) told us that would be a pretty awesome offering.
So we went and did it.
It’s fair to say that we’ve done what we set out to and have developed a pretty phenomenal offering but just as importantly we’ve done it with Think Insurance - an insurance partner who have customer service awards and who can take people on a much better EV insurance journey.
Customers now have an insurer who understands the cars they’re buying, can get policies that have better coverage for plug-ins and get benefits through Zoom’s Sustainable Mobility Bundle, giving them benefits across charging, parking nationwide (with charging stations), green energy and smart home charging. The intent with our bundle was to make having an EV easier and more cost effective, whilst also providing benefits to green energy that can help people increase their impact on their CO2 emissions. The other aspect that our customers get is that they’re directly contributing with Zoom to projects that remove plastics from our oceans as Zoom contributes 10% of our profits to such projects.
To our customers, this is just the beginning, we’re already enhancing our offering and we’ll be announcing some exciting developments soon. This will be more benefits for Zoom’s Sustainable Mobility Bundle 2.0!
If you’d like to get a quote from an awesome team, please visit www.zoom-ev.com/insurance-for-plug-ins/
Alternatively, you can call the Think and Zoom team on 0800 049 9537.
Welcome to insurance for plug-ins that’s better, better for you and better for our environment.