We are used to the traditional process of pitching our products or services to a client face to face. But how can you ensure you deliver the best pitch and win the client when you are using video conferencing? 

Research Your Audience

Ensure you research the client or clients you will be presenting to. What motivates your audience may be different to what motivates you and it is important to recognise this as part of the pitch. 

Avoid a long biographical introduction. A better idea can be working elements of your background into the pitch, for example: What my MBA didn’t teach me are the lessons learned from failures. These were gained from industry experience. A client will research your credentials afterwards, if they feel the need. 

Keep Control

If you know in advance or are concerned that an individual may derail your pitch or ask an opening awkward question, using a simple phrase like, “If there are no objections, I’m going to give a brief overview for five minutes to set the context before inviting questions” is appropriate. This shows you’re in control.

Engage the Audience

Many business schools teach the classic five step elevator pitch: the introduction, the problem and solution, a call to action and closes with the presenter maintaining control of the next steps. This approach may work with an attentive client who is in the elevator.

When delivering a pitch in person, there are tell-tale signs of a disengaged audience, including people looking at their phones. It’s more difficult to judge interest levels online. Ensure engagement by create a pitch that encourages questions throughout, not just at the end.

Build Rapport

The initial minutes while attendees are joining the video call offers you the opportunity to build rapport e.g., by showing interest in your client’s business. Make it about them and at all costs avoid dead airtime. Finally ask “Let me know when you are ready to begin”. 

It can be easy to hide behind technology, instead take opportunities to encourage audience members to relate to you. For example, with people in different time zone, add to your good morning/good afternoon/good evening with something about you, perhaps: my new baby is in the next room, happy I’m getting used to being up and about at odd hours. Share something personal that your audience can empathise with.

Manage the Technology

Performing a sound check of your mic and speakers in advance of the call. Soft furnishing can be used to address any echo. Don’t draw attention to issues around video technology, instead mention that you look forward to meeting the client in person. 

While many stock images are available as a background for use with video conferencing tools, these lack authenticity. Your background should complement your pitch without being distracting. Also wear clothes appropriate to the occasion that don’t blend in with the background. 

Using the Lens

Think of the camera lens as your sole audience. The camera should be horizontal to your eye level, framing you from the chest upwards. Remember when presenting to several people, that each individual is experiencing a one-to-one situation. In a room full of people, you can become both the presenter and part of the audience by joining them in looking at a slide, but in an online presentation, if you read from a source to your side, you are not looking directly at the camera. Maintain eye contact with your camera lens. Having notes in bold font, close to the camera, may be helpful, but treat them as a back-up. 

Getting Prepared

Avoid falling into the trap of assuming that preparation means working on PowerPoint slides. This should be the last thing that you consider. Verbalising your ideas before attempting any script is crucial, as the spoken word is different from the written word. Develop your muscle memory, by delivering your pitch out loud many times. Everyone has a different style of delivery and the more you practice, the more you will be comfortable with discovering your own natural style. If you are more comfortable standing and using charts in your home office, this approach can offer a welcome diversion from PowerPoint slides, while also allowing you to use appropriate hand gestures as you speak. 

It’s important to work with the technology rather than letting it get in your way. Focus on building initial rapport initially and maintaining a personal connection with your client as you progress your well-prepared pitch.

ABOUT THE AUTHOR

Michael Collins is a member of Toastmasters International, a not-for-profit organisation that has provided communication and leadership skills since 1924 through a worldwide network of clubs. To find your nearest club, visit www.toastmasters.org