Person Rowe is a leading Birmingham city centre firm of solicitors providing a full and comprehensive service to commercial enterprises and private clients.
Pearson Rowe has recently been accredited with Lexcel status from the Law Society. As a firm they were judged on client care, file and case management, financial management, information management, people management, risk management and structure and strategy, and were found to excel in each of these areas. Managing partner Brian Flint said: “We are absolutely delighted to have been rewarded with Lexcel accreditation. Having this means that our clients can be sure that they are working with a firm that has proved its commitment to quality.” As well as achieving the high standards required by the Law Society, Pearson Rowe is also committed to ensuring that it provides its clients with a professional, high quality service at a fair and reasonable price.
The firm recently conducted a satisfaction survey with its clients, which found that more than 60 per cent of the respondents had gone to Pearson Rowe following a recommendation from a friend or associate, while 56 per cent had already referred someone else to the firm having received excellent service.
Clients were then asked to rate various aspects of Pearson Rowe’s service on a scale where one represented poor and five was excellent. Amongst the features examined were the courtesy with which calls were answered and the efficiency with which they were responded to, the efficiency with which work was dealt with, the commercial competence within the team and the rate of delivery of work. On each of these categories clients scored Pearson Rowe four or more on the scale.
Comments from clients described the “friendly, honest advice” provided by a team that is “there when we need them”. Clients also described how they were “confident that Pearson Rowe can handle anything put to them in a clear and secure way” and the “friendly, personal and longstanding” nature of their relationship with the firm, which was “built on trust with them fully understanding and appreciating our business needs”.