Whether your business is big or small, managing your couriers can be complicated given the multiple factors to be considered in order to provide the best possible customer service.
It’s essential to transform your courier business to keep up with the competition and improve the profitability of your business; the answer is a simple-to-use and cost-efficient technological solution.
Courier optimization software is a web-based system that empowers logistics managers to automate all the tasks that otherwise would be done manually.
Human errors are inevitable, however, digital software ensures higher accuracy in operations, provides valuable data about the entire transportation process and allows you to improve the management of your whole supply chain.
The key benefits of courier management software:
1. Optimize delivery routes automatically
Not only will you improve customer satisfaction with reduced delivery times, but you will also spend less money on fuel and vehicle maintenance. Not to mention the time saved by not manually planning every single route.
2. Increase end-to-end visibility
GPS-tracking and real-time updates provide logistics managers and office staff with a complete overview of every occurrence in the field during the day.
It’s an effortless way to monitor whether your drivers are following optimal routes and how much time is spent with customers on the road, loading, or unloading goods. Live notifications allow managers to re-plan routes if a driver is stuck in traffic or has a vehicle malfunction, and might be running late.
Customers will also appreciate the ability to check the status and location of their delivery through the last mile.
3. Make logistics processes paperless
More and more logistics firms are going paperless with the aid of courier management software, handling all their day to day delivery operations such as maintaining records, e-signing and invoice generation on line, and it’s not hard to see why.
It’s evident that paperless document management saves office space, but it also helps businesses improve their corporate image as a company that does their part towards conserving the environment.
Electronic proof of delivery contributes to more accurate records and faster communication between your workforce. Digital logs make finding documents easier and keeps your client information secure in a web-based server.
4. Collect complete order information
Data is everything when it comes to running a professional and efficient business. With courier management software, the collection of accurate real-time information will be more accessible than ever.
Your staff will have a complete overview of
parcels delivered
- the date and time of delivery
- time spent on transport
- delays online
- ready to be analysed when needed
This will not only allow businesses to better plan their storage but also make changes to delivery management that will boost their customer satisfaction rates.
5. Provide better service to clients
Providing the user with the ability to manage multiple drop-off points efficiently, courier management software helps drive customer service with timely deliveries.
Drivers are equipped with a map and the fastest route to the client, plus any additional information about the delivery point that might be useful for locating it.
Furthermore, the software allows sending real-time notifications to clients about their delivery so that they can plan their time better or change the delivery time to suit them.
For more information contact gsmtasks.com
https://gsmtasks.com/courier-optimization-management-software/
https://gsmtasks.com/route-optimization-software/