Never has there been a year so challenging in recent history that’s tested the survival of businesses so much than in 2020.

And, despite the year drawing to a close, the new working from home norm looks set to stay for the foreseeable and this means more companies are looking to further adapt to its new demands – and that’s often leading them to outsource to virtual business support experts.

While companies are still open for business, one key complaint is that communication has slipped – including telephone calls being missed and messages not being followed up.

And let’s face it, missed calls are potentially lost business, which is what all firms need in abundance right now to strengthen their pandemic survival rates.

One firm that’s stepping into the breach to fill this gap, is one stop virtual outsourcing shop Effective Business Management (EBM), based in Lichfield, Staffordshire, which celebrated its 10th anniversary earlier this year.

While it’s seen a real boom in demand for its services across the board – including delivering online events, like live theatre to a European, UK and North American audience - since March, it’s finding itself increasingly called upon to take over phone comms for existing as well as new clients.

Increasingly recruited to become professional outsource partner

Co-Director Steve Hancock, who runs EBM with wife Alison and an established team located across the UK, said:

“With employees continuing to work from home, key growth areas include more firms outsourcing their phone management to us – both landline and mobile - as well as recruiting us to help run big online events, which has seen us bring in new, advanced technology.

“We’re increasingly being asked to support firms by making their outbound calls for co-ordinating appointments, setting up event speakers, presenters, and B2B sales appointments. 

“In fact, we have started to provide this professional outsource partner service for a number of new customers to help them adapt to the current and future challenges of managing their Administration and Operational requirements.

“We’re also acting as the front line reception service for several different clients, who are seeing the cost benefit of outsourcing to us, rather than investing in a full time receptionist.

“We expect this to continue to be one of our key growth areas in the coming months.”

Another recent pandemic growth area for EBM, which is currently expanding its workforce on the back of a six-fold growth increase in the last four years, has been helping clients take conferences, awards ceremonies, academic courses and AGM's online, including with bespoke ticketing systems.

It offers a host of different service packages to cater for the needs and size of the businesses please Visit www.effectivebm.co.uk for more.