End to end logistics expert, CML, is pleased to announce the promotion of Michael Smith from Customer Account Manager to the role of M&S Customer Relationship Manager. Having worked at the company for 11 years, Michael has developed a wealth of knowledge and experience to ensure the service he provides Marks and Spencer’s is to the highest standard.

In his new position, Michael will work alongside the account management and customer service teams at CML, along with the clothing and home logistics team at the leading high street retailer. Michael will ensure that high-quality service levels continue to be achieved and its network strategy is supported by CML in the best way possible. As well as this, Michael will work with the team at Marks and Spencer’s to conduct operational and performance reviews to ensure that CML is able to effectively support its credible logistics network.

Commenting on his promotion, Michael said: “I am delighted to have been promoted to M&S Customer Relationship Manager and to have the opportunity to be involved with Marks and Spencer at a senior level. The experience I’ve gained working at CML over the years will enable me to provide them with exceptional levels of customer service, demonstrate my ability to work with them closely to develop new opportunities, focus on further continuous improvement alongside the clothing and home logistics team, and ‘put the customer at the heart of everything we do.’”

Commenting on Michael’s promotion, CML’s Managing Director, Mark Webb said “Michael has been a valued member of CML for a number of years now and was an obvious choice for this newly developed role. His promotion emphasises our commitment to providing outstanding levels of service, not only to Marks and Spencer, but to all of our clients.”

For more information about CML or to find out more about its services, please visit http://www.cmlplc.com/ or call 01455 200700.