SUGAR FREE iced drinks manufacturer Polar Krush has implemented a new high tech system that can detect and prevent potential problems with its drinks dispensers before clients become aware of the issue by monitoring their performance remotely.
The ‘Remote Kare ‘Smart’ Technology’ consists of a Remote Kare SIM card that is fitted into every machine, alerting an engineer of any changes that may cause an issue before they occur, preventing disruption to sales.
Michael Reid, Sales Director at Polar Krush said,
“We consider our contract with clients as a partnership, and through Remote Kare, we support our clients by monitoring any changes to the performance of their machine seven days a week. We understand that any break in service will cost our customers money, and our 25 years of experience in the iced drinks market tells us that the vast majority of breaks in service are completely avoidable if the customer has support and the Polar Krush Revolutionary dispensers.
In the unlikely event that your machine needs attention from one of our trained engineers, our Remote Kare monitoring team can see exactly what the problem is, and we can get someone dispatched as quickly as possible to get you back up and running.
Not only does this advanced system help Polar Krush as a business, it also increases the sales for our customers, keeping the trust between both Polar Krush and our customers at the heart of our business.”
James Flynn, head of operations at Bridge Leisure which has Polar Krush machines on all of its parks, said:
“We have had fantastic support from the team at Polar Krush, as noted by one of our complex managers at Silver Sands in Scotland who praised the team for their excellent service.
“A call was made to the site manager from one of the Polar Krush monitoring team who explained the machine was not performing as expected, talked him through what to do to prevent any non-selling time. An engineer was then dispatched to make sure it had worked and the problem would not cause any down time in the future.
Considering how remote that park is, it is without doubt astounding service and we look forward to growing our relationship with Polar Krush, and would highly recommend them.”
Almost all breaks in the machine service are preventable, and Remote Kare sends a warning even before the issue arises. It allows the engineers to support via telephone to help resolve issues before they happen, meaning the machine will always be up and running with no loss in sales.