Satisfied customers result in an award win for Bristol hotel


The efforts of a Bristol hotel to provide a safe and welcoming environment have been rewarded with a prestigious award.

DoubleTree by Hilton Bristol City Centre has been named as a winner in the 2021 Traveller Review Awards, which recognises “exceptional hospitality”.

What makes the award even more satisfying is that the winners are determined through reviews submitted to by satisfied customers.

News of the award comes after what has been one of the most challenging year ever for the hospitality industry.

DoubleTree by Hilton Bristol City Centre is managed by Focus Hotels Management Limited.

It received an average review score of 8.3 from customers on between 1 August 2018 and 30 November 2020.

This is ninth edition of the awards, which have recognised accommodation and transport providers across 220 countries and territories for their outstanding levels of service and standards.

Imran Ali, General Manager of the DoubleTree by Hilton Bristol City Centre, said:

“It’s always nice to win an award but it’s particularly satisfying when that award is made because of consistently high scores from satisfied customers.

“It’s the best possible endorsement for everything we try to do here and is a testament to the dedication and resilience of my team, particularly in the wake of the pandemic.

“We have worked incredibly hard here to provide a safe and welcoming environment for all our guests, whether they be here for leisure purposes or are attending a meeting or training course.

“When we learned of this award I spoke to and they said that it means we are among the elite in our market.

“By its nature, hospitality is all about providing excellent customer service, so it’s particularly gratifying to receive an award which is based on feedback from customers.

“It also means that people can be confident that if they choose to come to our hotel, they don’t have to take our word for it that they will have an excellent experience.

“They can listen to their fellow travellers, because it’s through them that we have been given this award.”

Glenn Fogel, President and Chief Executive Officer of, said:

“2020 was a year with limited opportunities for travel.

“That meant that the trips people managed to take mattered to them more than ever.

“The exceptional review scores our winners earned consistently over the past year showed just how much their guests appreciate everything they do for them.”


Peter Cashman, Chief Executive Officer of Focus Hotels, said:

“I would like to congratulate Imran and his team for their commitment and professionalism.

“Providing enjoyable experiences for our guests is ultimately what the hospitality industry is all about.

“To earn so much positive customer feedback that you are regarded as among the elite in your market shows that Imran and his team have been doing a fantastic job, especially during what has been a particularly challenging period, and we are very proud of them all.”