Why Cloud Software Is the Essential Solution for UK Businesses In 2021

Business Insights

Technology has advanced at a rapid rate over the past few years and now businesses are having to adapt quickly to keep up. Cloud software is fast becoming an essential solution for businesses around the world and today we will be discussing why.

From cost-effective qualities to employee benefits, here are just a few of the reasons why your business should consider using cloud-based software today.


Cloud software has seen many companies cut costs dramatically in their IT department. Instead of spending money on infrastructure and hard drives to store all-important data, businesses can now say goodbye to those costs as cloud software fees are a lot lower. Depending on the provider you choose, often you can opt for a pay-as-you-go package, so you know exactly how much you are spending each month. There are plenty of ways that you can reduce your business costs and cloud-based services are certainly one of the solutions that is taking over businesses worldwide.


As a business you should always be planning your next step. How will you continue to grow? How will your business adapt to this growth? Scalability is necessary in these instances and something that cloud-based software can help to give to your business. It is very simple to amend the size of your cloud capacity, whether you need to upscale or downsize. The beauty of the cloud is it helps to put your all-important data in one place so if you’re running out of space then there’s no need to worry. Unlike having to go to the trouble of purchasing new hard drives or infrastructure you can simply upgrade using the web and you don’t even have to leave the comfort of your office chair.

Helps To Simplify Customer Engagement

Cloud-based software can support voice, email and web chat to help you offer your customers a choice in their chosen line of communication. A cloud-based software, like the Horizon Cloud Contact Centre by Gamma can help you streamline your communication processes making it easier to engage with customers. Their Cloud Contact Centre comes equipped with several fantastic features which can help you to solve customers' problems at a faster and more efficient rate.

Having records of customer conversations all in one place can help your company simplify their customer engagement moving forward. All achieved with the help of cloud-based software. Instead of scrambling around for misplaced documents you are able to pull all the relevant information you need off the cloud so you can also save time in the process.

Offers Flexibility

Now, more than ever, businesses need flexibility. Since the Coronavirus pandemic, thousands of businesses across the country had to change the way they operate with many making the shift to a hybrid working system. With many employees now working remotely it has become even more essential for them to be able to access the documents and data they need whilst they’re off site.

This is one of the great benefits of cloud-based software as you can access the data you need from almost anywhere, as long as you have a stable web connection. Studies have suggested that remote working will become a primary method of operations for almost three quarters of operations. As a result, cloud-based software will play a huge role in helping to implement this new work setup.

Enhances Collaboration Between Employees

Behind every business is a strong team of skilled individuals. It is important that you help your team build on their strong relationships by encouraging them to collaborate with one another. With the popularity of hybrid working systems rising this can make collaboration difficult. That’s until you adopt the use of cloud-based software.

Because the cloud works on the web multiple employees can access the same document at one time allowing them to collaborate effectively. It doesn’t matter if some of your team members are in the office and others are working remotely as they can still access the work they need to get the job done.

Allows You to Stand Out Amongst Competitors

In ever-growing markets, it is becoming increasingly harder for businesses to stand out amongst their competitors. However, businesses who choose to switch to cloud-based software are helping to put themselves ahead of the game by growing and adapting to new technological advancements. It has been suggested that those who used cloud-based software can enjoy several advantages which can help owners be more agile when it comes to running their business.

There are many reasons why businesses should be implementing and adopting new technology and standing out amongst their competitors is one of them. Your business should always be ready to adapt to new movements in the industry so you can stay as the front-runners of your specific market and help to increase your profitability in the future.