What to consider when buying business broadband

Business Insights

What is Business Broadband?

In this day and age, internet use is an essential part of running a business. Business broadband caters to higher levels of usage and consistency for your business. This type of broadband is faster, offers greater dependability and a more generous download limit. It is specifically designed to accommodate the requirements of your business, no matter the size.

There are many different options to choose from when it comes to business broadband packages and making a choice can be daunting - especially if you are a first-time business owner. However, weighing up your business needs can help you find the most suitable package which fulfils your requirements and meets your cost expectations.

Read on for elements to consider when buying business broadband.

Download/Upload Speed

Some business will require broadband with the highest download/upload capacity and the fastest speed. It is important to consider that the fastest speed will almost always be the most expensive option. If your business does not rely on the quality and the speed of the internet connection, then opting for a cheaper package would be more advisable. It is wiser to pick a package that meets the needs of your business, rather than the very best or the newest in the market.


Checking whether the area your business is located has good network coverage is very important to consider when choosing the right broadband for your business; it is useless to buy broadband if the coverage in the area is poor. Don't compromise getting a good deal on a package with a poor network connection, as the result will be, a definite lag time on the online resources you are using. Not only will it slow down the service of your business but also potentially cause your business bottom line to suffer.


Business broadband is usually more expensive compared to residential broadband; however, business broadband packages give you more features that make it ideal for business use. Each broadband package comes with different capabilities and ultimately, you get what you pay for. The speed and download capacity are the two main variation factors that affect the pricing of the various packages. Assessing what the internet needs of your business are - helps you to decide if you are in the position to cut the cost or invest more in the broadband service.


Conducting a data audit can help you anticipate the type of broadband package your business will require. The audit will help you manage expectations and assess whether your business is likely to invest in more online technologies in the future; if this is the case, you can pre-empt the increase in connection, download capacity and speed, and plan accordingly.


Having a secure internet network is vital for any business, and ensuring your broadband has high levels of protection will save you a lot of trouble in the long run. Many business broadband providers have integrated extras such as firewalls, anti-virus and anti-spam; which they offer as part of the package. Tailoring your broadband package to only include specific security extras is also an option for those business owners who want to purchase their own security measures or chance it with free security.

Contract Length

Considering the contract length is advised when looking at broadband packages, as you don't want to be tied down to a long term contract that could span for over two years and realise too late, that you have made the wrong choice. Cancellations mid-contract usually requires you to pay the remaining outstanding balance on the contract or to pay a cancellation fee. Making sure that the contract length is right for your business will ensure that you are in control, you won’t have to pay any cancellation fees, and the broadband suffices for your business needs.

Support & Extra Services

Having accelerated customer support experience is one of the main differences between business and home broadband. The type of service you get with certain business broadband packages includes and faster response time, prioritised customer service and overall better tech support. Most providers guarantee to fix faults within 24 hours, and some packages even give you specific contact for tech support.

For businesses that predominantly work online, having tech support available is critical should there be any problems with your broadband. Internet failures or problems can negatively impact your business, so choosing a package which gives you support assurance would be more advisable. Most broadband providers promise this in writing with a service level agreement (SLA). An SLA guarantees that a certain standard of service will be delivered and if the agreement is not adhered to, you will usually be entitled to compensation.

Author Bio: Joemar Carillo is a content writer for National Business Communication. She has written for a variety of sites on technology, business, and marketing.